Banned from Topstep Violation Section 3
I'm freaking out. I'm coming up on my 1 year trading journey and just when I thought I gained traction such as building my 1 express account to 10k in 1 month with (mulitple payouts) I opened 4 more combines on July 21'st w/ DLL so I can achieve 6k payout for each account. I passed them all in 3 days and just when I thought I was on top of the world I went to the store and came back tried logging in and noticed my account was BANNED! I have never recieved any warnings.
I called support they stated i was in violation of section 3 because of charge backs? Not paying? I was so confused and may have thought it was because my old card on file but all transaction has gone through and paid and I gave them my new card info. They escalated the ticket to the "trust team". Got a reply this morning July 24 " I've reviewed your account and can confirm it was closed due to a violation of Section 3 of our Terms of Use, including not paying, or causing Topstep not to be paid, any fee that is due. This decision is final."
I called Chase making sure all transaction has gone through and completed downloading bank statements with completed transactions. Chase is also sending me a letter to support my claim. So I called support again and the gentleman heard my pain and saw I already been speaking to the "trust team" . He created another ticket and Im adding supporting documents to support my claim. Like do they want me to issue a charge back with Topstep? I will go after every transcation completed.
I will keep you guys updated on the situation I just want my accounts back.