u/marat132

Initial post: https://www.reddit.com/r/Rivian/comments/1siq5s3/oily_substance/

Update: https://www.reddit.com/r/Rivian/comments/1soc8k9/one_rivian_service_experience_has_made_me/

To follow on from my previous post, I finally received my truck back from Rivian after getting the rear drive unit replaced. Funny enough, I had them do a comprehensive inspection while it was there, there was an item in the checklist to check alignment, however, the tech stated the alignment got done during the drive unit replacement and did not need to be checked. When I picked the truck up it was past the service hours, as soon as I left the parking lot, it was very noticeable that the alignment was screwed up. The steering wheel was crooked and truck pulled to the right. The next morning Rivian set me up with an appointment to get my alignment fixed in a few days. When I showed up to my appointment, I was told to leave my truck for the whole day and they would give me Uber credit. So, I am expected to Uber home for 1-1.5 hours and then Uber back to Rivian for 1-1.5 hours? Oh and if I need groceries, it's okay I can order an Uber there and back. I left without doing the alignment, I called the help desk, after hearing my complaint they set me up with a loaner for my next visit. When I dropped the truck off the next visit, it stayed there overnight because they did not have a tech who could do an alignment. This latest ordeal is what has caused me to get rid of my truck after just 10 months of ownership. I took a pretty big hit on equity as Rivians have been tanking in value but at least I will not be stressing over my next "issue" with the truck.

To add salt to the wound, I dropped off my enterprise rental at Rivian the day before it was due. Rivian did not drop off the rental until a day after it was due. Enterprise charged me extra for that even though I have asked Rivian several times to make it right with Enterprise and they still have not. My rental was dropped off on April 21st, I have not been made whole by Rivian despite countless promises from the Tampa service center and almost daily calls from me to the service desk.

I honestly enjoyed my 10 months of owning the truck, however customer service and reliability matter to me. I would be okay if Rivian could do well on at least one of those, but in my 10 months of ownership I just could not see that happening.

There were more issues I have had with Rivian during this and my previous visits but I think I have given the brand loyalists enough to pick me apart. I'm just happy to be done with Rivian.