u/marbloros

I've been working this department for just about 3 years, as Lead for almost one. Over that time, the deli department has been a consistent source of stress and tilling issues.

I have caught staff telling new hires to focus on counter customers first, and not the prep lists we bring over. They have told my shoppers incredibly sarcastic things, "It's all about DriveUp & Go, right? You guys always have to come first."

For a while, they had a hot streak of screwing up prep lists. It was almost always guaranteed. Either the weight was wrong or the brand was wrong.

Taking it upon themselves to reprimand my shoppers for things I, THE LEAD, was doing while we were working with our ASD to make managing prep easier for them.

Completely losing prep orders somehow, or not starting them at all until the stage by time, and getting defensive and standoffish when I explain I'm not blaming them / I just need a recut. It very well could've been an in-store customer or a shopper misplacing prep 🤷🏻‍♀️ no one's in trouble.

I've thought for a while about how to make this easier and how I could mend the relationship between DUG and Deli because the way it is now simply won't last as we adjust to Batch Picks.

I asked my ASD why we can't just have a system similar to restaurant tickets, where I print the lists and have it sent to a printer by the Deli. He said no, a person has to walk it over.
I floated the idea of a cold case specifically for DUG prep so they can dump our stuff there. They frequently complain about us leaving orders in the window (picking up a 10:00 at 10:06, etc). Never made it to fruition.

Those were my only ideas on how to save time and keep things simple. How the hell else are we supposed to do this? 🤔

Hey guys, cannot get a straight answer on this from management. What the hell is COE, and how can I monitor that metric??

Also, seen a couple customers posting here (probably due to Mothers' Day whooping us, bless y'all) but I feel like the subreddit is plastered in warnings of "Hey, this is for employees to unwind, not customer discussions about the service." Hilarious seeing how it works from the other end. I wonder if they consider deleting their posts when they receive the "I hope your pillow is warm on both sides" comments.

I will never understand it. Had a customer today give the store her name and code over the phone for pickup. Let's say Kelly. Shopper found closest name to it, Nelly, off by the first letter (maybe she had a lisp, maybe the phone had static). Brought it out. Customer not even in the car. She finds customer inside, code was wrong. Customer reveals a THIRD, DIFFERENT name, like Tabitha. Not even close to the first two. wtf. Everyone got the right orders in the end but like.... Why'd she give us 2 totally different names? 😭 Lol

Hi all. Recently saw a friend with a really cool costumed Gengar. Anyone else have any cool costumed pokemon? Me and a friend that's new to the game would love to see all the different designs.