u/masmasterr

We recently had a dispute from end customer with their credit card company. Wave was the bridge between us and the credit card company.

The end customer received the goods that were $800.xx in value. They claimed that it wasn’t as expected, and opened a dispute without reaching out / returning the items.

Wave decided to close the case without even trying, but also pulling funds out of our account. We are now -$800.xx plus wave fees and the customer isn’t responding back to return the merchandise.

Terrible company overall.