u/massksco

I've been using Riverside for a year now. I'm not a super expert, but I use it pretty regularly. Riverside won't help me unless I email them directly for support, which is a massive waste of my time. I cannot crowdsource to get help from other users on their Facebook group, so I'm posting here.

1. I had the experience recently where I hadn't touched the edit for a recording in a couple of weeks and when I went back to continue editing the edit was gone. As in, absolutely nothing under the "Edits" tab. But as I was contacting tech support, within about 10 minutes (without any actual help from tech support, which kept assuming I was looking in the wrong place and sending me the same advice) the edit magically appeared, exactly where it was supposed to be. Does this sound familiar or correct to anyone?

2. Is there any way email addresses are able to be saved in the scheduler? I often have guests more than once, or we have to do more than one session, and it's a bear to continue to go back to my email program to copy and paste guest email addresses.

3. My podcast is about one person. That person's name is used constantly, as are the names of other people associated with them. The transcript never gets the spelling right. "Correct all" is only an option some of the time (and in my experience doesn't always work). Might there be plans for a "word bank" for words or names that get used all the time? Or does anyone else have a fix for this I don't know about?

4. I usually have people click a link to the desktop version of Riverside, but every once in a while we have a glitch that forces us to pivot to a phone or an iPad, in which case they download the app. Some of my guests are told they need to log in in order to do that. Is that true? Can someone tell me what the guest experience is when you access Riverside as a guest through the app? I hate asking people to log in.

The only way I know to interact with other Riverside users is on their completely monitored Facebook group. If I have a question and want to talk with other Riverside users, I have to submit a post and hope that the moderators (employed by Riverside) will approve it. If it is approved, it often takes hours. It's absolutely maddening to not be able to get help when I need it.

I'm having a major problem in the new editor. I am editing my podcast as usual. I want to add an intro and an outro, which is tailored for each episode. But every time I hit the plus sign and "record," it sends me to choose which session, but out of the two sessions it gives me as a choice (I honestly don't completely understand the difference between project and session and studio), both of them do not start until I begin recording tomorrow. Neither is the current project I am working on.

I have no idea how to handle this, except for maybe recording in tomorrow's session, then moving it to this current project. I did try to go back to the calendar and click on the session where I originally did this recording (last week), but it says the session has ended.

Can anyone help?