MacWhisper Pro refund request – still waiting for a response
Hi everyone,
I’m posting here because I’m having some difficulty getting a response regarding my MacWhisper Pro refund request, and I’m hoping someone from the MacWhisper team can help — especially u/ineedlesssleep, since I understand you’re one of the developers here.
I purchased MacWhisper Pro this Wednesday. Unfortunately, after trying it, I realized that the Pro version did not solve the issues I was having. I therefore emailed support requesting a refund on the very same day I made the purchase.
The refund policy on the MacWhisper website states:
“If you’re not satisfied with MacWhisper Pro, contact us within 7 days of purchase detailing your concerns, and we’ll process a refund.”
So I made sure to contact support immediately and well within the stated 7-day refund period.
Since then, I haven’t received a response or confirmation regarding my refund. I’ve also sent a follow-up email asking for an update and an estimated response time, but I haven’t heard back yet.
I’m becoming concerned because I’ve seen some posts here on Reddit from other users mentioning difficulties or delays when requesting refunds. I understand that support may take some time to respond, but because the website specifically establishes a 7-day period, I want to make sure there is a clear record that I exercised my right to request the refund on the same day I purchased Pro.
u/ineedlesssleep, could you please provide some feedback or help me check the status of my request? Even an indication of the expected response time would be greatly appreciated.
I’m not looking to criticize MacWhisper or the team. I simply want the refund request I submitted within the stated policy period to be acknowledged and processed.
Thanks!