u/maverick6097

▲ 1 r/bell

Home Internet Issues

Has anyone had this issue with their bell home internet that it completely drops RTP packets (voip/whatsapp/etc.), camera/NVR traffic, some UDP packets (steam/game), etc.?

Rebooting the modem fixes this for a few hours before the issue returns.

I've tried banging my head with bell support multiple times, modem replaced, played with all the settings that I can get alter (SIP ALG, ipv6, DLNA, etc.) - nothing seems to resolve this issue.

When did it start?

Moved into a new place, new connection (less than a week); previous owners also had bell (no issues - I confirmed).

Troubleshooting

Tried and tired of calling bell support and the first thing they do is reboot (which fixes the issue temporarily) and after my last call with them for around 2 hours they simply won't connect me to their escalation team or book a technician (unless I pay of course). And they are refusing to acknowledge the issue, obviously.

Any help is greatly appreciated. Locked in a 2 year contract. Considering to have modem in bridge mode and use my own router. Thoughts?

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u/maverick6097 — 3 days ago