u/maxxell13

Happy July 4th! More tech support!

For no good reason, the quasar 2 stopped discharging this morning. I notified Wallbox, as usual. They did not respond, as usual.

I will document it here in case Wallbox ever decides to look into it for troubleshooting.

My Immich "Remember this from a year ago?" photo pop-up this morning was the Quasar 2 boxes in my driveway. That photo was taken July 1, 2025.

Fast forward to today. The Quasar 2 randomly stopped discharging during the middle of the day yesterday. I got no notice of the problem from either the Kia App or the Wallbox App. Only my custom solutions in Home Assistant can reliably provide me such notice. I had to manually reboot the Quasar 2 to get things resumed.

I notified the people at Wallbox that they told me to notify, but as usual I receive not even a confirmation of receipt. It's been 4+ weeks since the last time anyone at Wallbox had anything meaningful to say to me. They dont respond to my emails or my calls. I get a bi-weekly generic email with the same exact "we know this has taken too long, I will look into getting you more information next week". The last one came at like 5p last friday.

I called Kia to see if they would help me get in touch with Wallbox again. They said they would try; I doubt they will get anywhere.

It seems like Wallbox has completely given up on the Quasar 2. Whether it is just mine they have given up on or the product entirely is unknown. I am not surprised that in the year since I have had my Quasar 2 there has been precisely ZERO owners popping up on Reddit to talk about how great their experience has been.

Edit: I forgot to mention what happens when you ask for support now. There's no phone number to call. You have to use the app to chat with an AI. That AI told me that the Quasar 2 had some error logs it wanted to tell me about. It said there was Battery under-voltage. And also Battery over-voltage. And also some DC line voltage error. But it was unable to tell me any additional details beyond that all 3 of those errors were on the same date the quasar 2 stopped discharging once. So apparently Wallbox['s AI] is blaming Kia now. Are those errors legit? Are they AI hallucinations? How can a battery be both over- and under-voltage? Who knows... I'll never get a chance to ask a Wallbox support team member about it, so we might as well speculate wildly!

Good morning!

Continuing the saga!

While on vacation this weekend, my parents were in town to watch the kids. Much to nobody's surprise, the Quasar 2 decided it would be a good time to shit the bed. I'm obviously not trying to talk my parents into doing a hardware reboot on the fucking Quasar 2, so they just did not make use of the EV9 at all. Its too complicated to worry about the rebooting and whatnot.

So yeah, the shitshow Quasar2 is so bad that my parents are scared to use my EV9. They spent the weekend driving around in the tiny-ass Niro my wife usually uses for commuting.

I wrote another email to Wallbox support this morning in which I pointed out that they said that the wait from engineering was unacceptable at 10+ days, and its been another 10 days since they said that without getting back to me one way or another.

It really seems like Wallbox support will say whatever/whenever without actually working on making any progress.

Prove me wrong, guys. I know you're reading this.

I woke up this morning and noticed that the EV9 battery had not fully charged overnight. The Kia App and the Wallbox app both ignored the situation - no warning from either app came in overnight to let me know there was a problem.

In fact, the Wallbox app is apparently the stuff of pure fiction. I tried looking at the charging logs to see more about what happened and for the first time I realized that the charging times the app reports are just false. It shows that I started charging at 6p or 3p or whatever random time in the afternoon several times in the last few charging sessions, but that is impossible. My car only ever initiates charging at midnight, and there has been no exceptions in several weeks.

Hilariously, I tried to open the Wallbox app to provide specific details and the Wallbox app now refuses to connect to the Quasar2 unless I am in bluetooth range. So we have regressed to the point where their app requires a direct bluetooth connection to the Quasar 2 to interact with it at all. That was progress made months ago that has now been undone. Wallbox isn't helping solve problems, they're regressing back to restore old problems.

Actually, that's not fair. That would imply Wallbox is doing something at all. I dont think they are. Despite promising me a month ago they would get engineers working on it, and had me open up SSH access through my firewall, I have no evidence at all that anyone at Wallbox engineering has even pulled a log, let alone reviewed the errors, let alone tried to find a resolution.

It's been 6 months since this Quasar 2 started throwing these errors and Wallbox has done absolutely nothing effective about it. They repeatedly claim they are empathetic and will work on it, the last thing I heard from my Wallbox representative was,

>Regarding the technical escalation, 10+ days without a substantive update is unacceptable, and I share your frustration. I'm waiting for confirmation that engineering has successfully pulled your Quasar's logs, and a committed timeline for their findings. I'll push for a response by the end of the week. 

>I'll continue to advocate for you. I know this has been a grueling journey.

That was a week ago. Absolutely no communication since.

Context: I have opened up SSH access to my Quasar 2 for 'engineering' to directly access the quasar 2 unit, access logs, and do troubleshooting. The last substantive interaction with Wallbox Support 'engineering' was seeking confirmation that the access setup is successful, that they were able to access the logs to see in detail what is causing the various version of the silent stop.

"10+ days without a substantive update is unacceptable" is how the Wallbox Project Manager describes his interaction with 'engineering'. Those aren't my words. That's Wallbox left hand talking about Wallbox right hand.

Is this the kind of technical support you should be willing to accept for a project of this financial magnitude?

Keep in mind that on April 14 at least one member of Wallbox confirmed SSH access to the Quasar 2 already. This is a second batch of 'engineering' folks who also need their own direct access. ...But they cant be bothered to actually check it or confirm it works or respond whatsoever.

Hey everyone! I'm u/maxxell13, a founding moderator of r/Quasar2.

I did not want to keep swamping r/ev9 or r/v2h and other associated subreddits with more-frequent posts about my Quasar 2 experience, so I decided to create this subreddit. I promise not to cross-post everything to those other subs, but it might happen sometimes.

Over a year ago, a post on reddit mentioned that pre-orders went live, so I placed an order as soon as I could. Several months later I was excited to receive delivery of a Quasar 2.

Pretty much every single touch point with Wallbox and the Wallbox-required-and-now-wholly-owned installer subsidiary from that point on was trash.

I wont dwell too much on the installation because by now the entire cost of the installation has been comp'd by the installer subsidiary. I will lay out impartial facts about the installation for anyone who asks, but I believe the installer learned a lot from this first attempt to install this hardware and my understanding is that the installer I worked with no longer works on Quasar 2 for ... reasons.

I will lay out the historical and ongoing issues I am having with Wallbox and the Quasar 2 hardware. I will openly admit that Wallbox has agreed to a partial refund of the purchase price of the Quasar 2. This came after an extremely drawn-out effort and way WAY too much back-and-forth. Unfortunately, Wallbox and I do not agree on the value of the product and the amount of my time they have required for participation with their support team; and therefore the amount that I had to pay for this product with ongoing unaddressed major technical problems.

As a small sample of the Wallbox Experience(tm), I will point out that Wallbox has paid me the refund, and promised to elevate/escalate/accelerate support just before Memorial Day Weekend. At this point I have literally opened an SSH pipeline through my home network firewall for their support team to directly access the Quasar 2 to pull diagnostic logs and have full remote command/control of that hardware.

In the week following Memorial Day Weekend, the Quasar 2 silently failed (meaning no notice from either the Wallbox App nor the Kia App) 6 times. That is 6 different times that the Quasar 2 has randomly and inexplicably stopped charging/discharging. I am only notified by my custom Home Assistant implementation. Every time it fails, I have to manually reboot the Quasar 2 to get the charge/discharge cycle underway again. Sometimes a soft reboot wont even help, I have to literally trip the circuit breaker and open the darkstart and unplug the 12v battery. Sounds great, right?

I emailed my support representative immediately after every one of those failures, as previously requested. Not once has anyone replied with any substantive analysis of the failure, suggested recourse, or news about updates that would resolve these problems. That's 6 times I not only have to manually intervene to get the product working again, but also then send an email to my support rep. And they haven't had any substantive reply at all in the nearly 2 weeks since Memorial Day when I resumed showing them specific failure instances and gave them that direct path to their device for deep research.

These are not new problems. I have made it known that this is how my (2nd) Quasar 2 behaves. Wallbox has no answer. They replaced my first Quasar 2 around November/December. After that they stopped trying. "Sorry, it's just going to keep doing that".

If and when I hear from Wallbox with more substance, I will update this sub. In the meantime, I am going to work on automating giving my Quasar 2 a voice. Auto-posting to this sub whenever it fails so it can 'ask for help itself'. Maybe the people at Wallbox are mad at me but will listen to the cries of their own device seeking help. You'll see what I mean...

Hey everyone! I'm u/maxxell13, a founding moderator of r/Quasar2.

I did not want to keep swamping r/ev9 or r/v2h and other associated subreddits with more-frequent posts about my Quasar 2 experience, so I decided to create this subreddit. I promise not to cross-post everything to those other subs, but it might happen sometimes.

Over a year ago, a post on reddit mentioned that pre-orders went live, so I placed an order as soon as I could. Several months later I was excited to receive delivery of a Quasar 2.

Pretty much every single touch point with Wallbox and the Wallbox-required-and-now-wholly-owned installer subsidiary from that point on was trash.

I wont dwell too much on the installation because by now the entire cost of the installation has been comp'd by the installer subsidiary. I will lay out impartial facts about the installation for anyone who asks, but I believe the installer learned a lot from this first attempt to install this hardware and my understanding is that the installer I worked with no longer works on Quasar 2 for ... reasons.

I will lay out the historical and ongoing issues I am having with Wallbox and the Quasar 2 hardware. I will openly admit that Wallbox has agreed to a partial refund of the purchase price of the Quasar 2. This came after an extremely drawn-out effort and way WAY too much back-and-forth. Unfortunately, Wallbox and I do not agree on the value of the product and the amount of my time they have required for participation with their support team; and therefore the amount that I had to pay for this product with ongoing unaddressed major technical problems.

As a small sample of the Wallbox Experience(tm), I will point out that Wallbox has paid me the refund, and promised to elevate/escalate/accelerate support just before Memorial Day Weekend. At this point I have literally opened an SSH pipeline through my home network firewall for their support team to directly access the Quasar 2 to pull diagnostic logs and have full remote command/control of that hardware.

In the week following Memorial Day Weekend, the Quasar 2 silently failed (meaning no notice from either the Wallbox App nor the Kia App) 6 times. That is 6 different times that the Quasar 2 has randomly and inexplicably stopped charging/discharging. I am only notified by my custom Home Assistant implementation. Every time it fails, I have to manually reboot the Quasar 2 to get the charge/discharge cycle underway again. Sometimes a soft reboot wont even help, I have to literally trip the circuit breaker and open the darkstart and unplug the 12v battery. Sounds great, right?

I emailed my support representative immediately after every one of those failures, as previously requested. Not once has anyone replied with any substantive analysis of the failure, suggested recourse, or news about updates that would resolve these problems. That's 6 times I not only have to manually intervene to get the product working again, but also then send an email to my support rep. And they haven't had any substantive reply at all in the nearly 2 weeks since Memorial Day when I resumed showing them specific failure instances and gave them that direct path to their device for deep research.

These are not new problems. I have made it known that this is how my (2nd) Quasar 2 behaves. Wallbox has no answer. They replaced my first Quasar 2 around November/December. After that they stopped trying. "Sorry, it's just going to keep doing that".

If and when I hear from Wallbox with more substance, I will update this sub. In the meantime, I am going to work on automating giving my Quasar 2 a voice. Auto-posting to this sub whenever it fails so it can 'ask for help itself'. Maybe the people at Wallbox are mad at me but will listen to the cries of their own device seeking help. You'll see what I mean...