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u/mfstriedtorecruitme

r/Estheticians r/hochiminhcity
▲ 2 r/Estheticians

Do you let clients cancel and reschedule their own appointments?

I currently use Vagaro and clients have to reach out to change their appointments. My policy right now is they have least 24 hours to change anything before their appointment, anything less than that incurs 50% of the appointment total. However I'm lenient, sometimes reluctantly, for my established clients if they change anything less than 24 hours.

I'm fortunately getting busier and obviously, answering phone calls and text messages adds up admin time and I want to protect my time. Should I change the settings on Vagaro so clients can change things on their own and keep the 24-hour policy in place?

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u/mfstriedtorecruitme — 1 day ago
▲ 3 r/hochiminhcity

Is there anywhere in HCMC that offers in-person lash extension or gel manicure trainings in English?

I already have 4 years of experience as a lash tech and I'm learning how to do nails. Since Vietnam is such a big hub for beauty services, I'm interested in learning different techniques to improve my efficiency.

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u/mfstriedtorecruitme — 1 day ago
▲ 275 r/Estheticians

Client is already a nightmare even before booking - how should I handle this? Screenshots included.

UPDATE: I sent a firm (but professional) message basically saying that due to the nature of our past conversations, I’m not the right fit for her. She had the nerve to say “Wow ok. Take care. Thanks I actually agree bc of your attitude & response” LMAOOOOOO. I hearted her message and then blocked her. What a huge weight lifted off my shoulders! Thank you to all of you for backing me up. I knew from the start she was trying to dodge paying any deposit. Hooray for setting boundaries!!! And yeah, I totally thought I scratched out her name in the screenshots, haha.

Let’s call this client Mandy. For background, I know Mandy from 2017 when I used to work at a cosmetics store while she was a brand rep that I saw occasionally. Long story short, her work ethic was SOOOOO horrible that my store manager requested Mandy’s manager for Mandy to never visit again. Mandy also has the reputation of being an opportunist and lazy worker. I wasn’t really active on social media, but we followed each other. Besides that, I never had a friendship with her. She also steals photos from other MUAs to claim as her own 🤮 I just never got the best vibes from her!

October 2024, I opened my own business. At some point maybe in early February 2025, I got a voicemail on my business phone (later learning it was Mandy) asking about booking services. Called her back and she kept asking if I remember her, saying how we used to work together, telling me she wants to book a Brazilian, asking if I can make special accommodations for her Brazilian (like using steam on her for 10 mins before waxing), asking which products I use, etc etc. I pretended like I didn’t remember her and just politely pointed her to book on the website because at the time, I required deposits and she was sketchy so I rather her go through the website to fill out the waiver/pay deposits.

Since that phone call, I’ve attached screenshots of interactions between February 2025-May 2025. Clearly, you can see something’s not right. After May 2025, I blocked her on social media. She hasn’t reached out for a year. I didn’t wanna block her number because I was afraid about retaliation from her if she finds out I blocked her number. I changed my booking process at one point and no longer require deposits, but never had issues with sketchy clients.

I thought about replying “Deposits are not required at this time. However due to the previous nature of our interactions from 2025, I am not your ideal service provider. I wish you the best in finding the right provider for your needs!” And finally block her number. But I’m worried she’ll be crazy enough to weasel her way in my booking site because since shes never booked before, she doesn’t have a client profile. I can’t block a profile that doesn’t yet exist!

IM STUCK, what should I do? She’s never booked with me yet but I can already tell she’ll be a problem. Do I tell this client that I don’t believe I am the right service provider for her or do I keep hoping she never goes through with booking? Do I just ghost & block?

Edit: I sorta forgot to cross out her name in two of the screenshots lol

u/mfstriedtorecruitme — 3 months ago