Request Denied: “Passenger not on board”
I tried retroactively requesting miles for my latest flights through a partner company (LATAM), which weren’t credited automatically.
Most of them were accepted, but in four cases the requests were denied with the justification that “passenger was not on board”. I checked and my Miles and More number is correct on the reservation. All flights went according to plan and I boarded all of them without exception. For clarification, 2 of them were domestic (within Brazil) and 2 international (Brazil to Chile). Flights within the same reservation were accepted.
I’ve tried submitting the flight data manually or by scanning the boarding pass, multiple times. Nothing seems to work.
How can I dispute this decision? With whom can I speak? Besides boarding passes, what else can I submit as proof? I was unable to find specific instructions on the Miles and More website. I really don’t wanna lose the miles, especifically for the international flights, which were a bit more expensive.