Tech support hours are a lie
Their tech support is advertised as being available 24/7, but every time I actually call after hours, I get stuck in this ridiculous loop:
First, I spend a few minutes talking to an AI chatbot. Then I'm told “your call is being transferred to an agent.”
Great, finally getting a real person.
Except no agent answers and I'm told that I'm calling outside of their support hours and that I need to schedule a callback.
So... how exactly is that 24/7 tech support?
If the phone system is going to tell me an agent is available and transfer me to one, only to talk to another chat bot saying they're closed, that's not 24/7 support. That's an automated system pretending support is available.
Really frustrating when you're dealing with an internet problem and need actual technical support, not an AI chatbot and a callback appointment.