Help Missing tower?
I'm hoping someone here can help. I purchased a Orion sleep system. I only received the mattress cover without the tower. I reached out to Orion in hopes of getting this sorted quickly. Initially I received a quick response from Orion logistics person saying he would look into this and let me know the status. After a couple days without a response, I reached out to the same logistics person directly. The response I received was very vague, generic and most likely a cut and paste since he didn't even correct it to my name. He Just left the original name there.
What's also concerning is that the shipping tracker provided by Orion is in direct conflict with the actual UPS tracker? UPS only shows a label has been created? No custody. Orion's tracker says its sitting in a UPS Depot for 6 days.
The fact that I can only get a vague response from Orion is concerning. No definitive actions and no time frames in response has me frustrated. Any help here would be appreciated. I was really looking forward to getting this system but now I'm wondering if I should have gone with the competitor.
Thanks in advance for any help.