Charging per PUMP of syrup (not shot).
So, I work at a small town location and recently have been going to the city quite a lot for medical stuff. Have been hitting a couple different Tim’s close to those appointments. One of them thinks a “shot” of sugar free vanilla and a “pump” are the same, and are trying to charge me like 6$ extra for my drink to taste right. I assume we all get the same training videos, the same making procedures, because customers need to be able to ask for their drinks and be happy with how they taste.
So I asked for a large coffee with 2 cream and 2 shots of sugar free vanilla. This should technically be 8 pumps for the size of the cup, but anything 5+ would have tasted fine. They put 2 pumps in. They are charging 60cents per pump.
Does this happen at your locations????