u/mister_spears

My oakley meta glasses that I bought Dec. 30, 2025, stopped working, no audio, won't charge, aren't recognized on bluetooth, nothing. I submitted a warranty claim and got an email saying I could mail them in for a replacement pair, but then they send me a link with a form to fill out, and the form asks for the date of purchase. When I enter that date, it tells me my glasses are not eligible to be returned because it is outside the return window. It appears that they are processing it under the 30-day return policy, not a replacement pair under the one-year warrant.

I emailed them about it, and they confirmed I can get a replacement pair if I mail my glasses in, but then they sent me the exact same link with the exact same form to fill out, and I again got told by the automated form that my glasses are not eligible to be returned because of the purchase date.

Now it seems like they're ignoring me. What am I supposed to do? I'm still making payments on these glasses that just randomly stopped working one day, and now they won't give me a way to get a replacement pair even after they have confirmed twice in writing that I can get a replacement pair.