Awful experience with MyProtein CS
Order #764450632
Very disappointing experience with MyProtein.
My whey protein arrived in a damaged package, and I found small black sticky objects inside that looked like rodent droppings. I reported the issue to customer service immediately and asked for a refund.
Instead of properly handling my request, MyProtein sent a replacement without my approval. When I again requested a refund, I was then told that I would have to pay the shipping costs myself to return the product. Considering that the problem was caused by the damaged delivery, I find this completely unacceptable.
I understand that shipping damage can happen. The real problem for me is how MyProtein handled the complaint. Communication was poor, my request was not respected, and I was left to deal with a situation I did not cause.
After this experience, I would not recommend MyProtein.
Chris