I have about had it with Printful. Anyone else?
My apologies, rant incoming...
I have been using Printful for a little over a year. Everything was honestly smooth sailing for awhile and I was really happy with the service. However in the past couple of months it has just gone to shit. When I first started I did have some minor issues like prints being of center, a customer being sent a damaged print and some "lost" in transit issues. It happens, no big deal. All of these issues were quickly resolved by customer service and they were always very nice and helpful.
This has completely changed. I just got off of a chat with a customer service agent who was basically talking to me like I didn't have the ability to read what was in the dashboard. Is all of the customer support AI now or something? I mean I know that Sparky is a bot but the customer service "person" I chatted with was replying like an actual robot and not answering my questions. It was bizarre and honestly frustrating.
Not to mention the mess-up with the double credit wallet overcharge thing that they made all of us figure out on my own. I couldn't get customer service to give me any answers on that either.
I am just fed up at this point because there seems to be more frequent issues happening and the customer service seems to be almost non-existent if you can even get any help at all.
I don't want to have to move all of my designs over to a new printer but I am seriously thinking about it. I have already put a lot of time and effort into setting up my designs with Printful. I would however be open to any suggestions for better POD services if you have moved away from Printful.