Unbelievable.
I bought a pair of Ganni boots that arrived recently. As usual, only 2 pictures in the listing - one from the front and one from the side. Paid $80 for them. Opened the box and there were strings EVERYWHERE. But ok, they said some wear. Turned them over to the soles that they don’t add pictures of - I’ve never seen anything like it in my life. How someone could list these for sale is beyond me. LOOK at the soles (or lack therof) on these boots! I couldn’t wear these in the house. Number one my hips would be so far out of alignment I’d be in pain. And they are down to the cork inside! Imagine wearing them outside - they would crumble. HOW does this slip through listing and packing and actually get sent to a customer for $80?? I get they are an “in demand” brand but COME ON.
Just reached out to customer service thinking surely they would be decent and just refund them (or even partial refund) and tell me just to keep them - I want them so badly that I’d pay to have them re-soled if I didn’t have $80 in them already. NOPE. They said I can send them back for free. So I have to drive to the ups store, pack these things up and return something that they CANNOT sell AGAIN.
The chat agent says my pictures wouldn’t load and I begged her to move the conversation to email because it think someone there needs to SEE what they sent out to a paying customer who spends A LOT of money with them…she flat refused, multiple times. ThredUp - this is a new low.
Hoping maybe one of the TU representatives will see this and choose to do the right thing here… I’d love to hear from you if you’re lurking. Just want the opportunity to show someone what you sent me. Thanks for listening.