I’m sorry but I need to vent
Today I walked into TJ Maxx for the millionth time looking for a work tote.
I’ve been searching for months because I’m starting a new job soon and had a very specific idea of what I wanted. As soon as I walked in, I saw it: a black leather Tumi work tote. It was honestly perfect, like even better than what I had imagined. It normally retails for around $750, and this one was $300, so I was really excited.
An employee came over to unlock it for me. I was about to put it in my cart, but he told me they had to hold it at the front instead. I gave him my name and kept shopping for some things for an upcoming trip before starting my new job.
When I got to the register to pay, the bag was gone.
The cashier was really nice and told me to go look for it, but I couldn’t find it anywhere. They even called a manager to help me look, and it was just completely gone. They basically said, “He must have put it back and someone bought it,” and that there wasn’t anything else they could do.
I know this is such a first world problem, and I know it’s not a huge deal. I was just really bummed because I had been looking for it for months, and I was excited that I’d found a nice, long lasting bag I could actually afford as I start my career. There’s no way I can afford to pay for the actual retail price.
Anyway, that’s my rant. I feel like if a store requires employees to hold locked items at the front, they should actually hold them for the customers or at least tell you there’s a time limit before they put it back on the floor.
Edit:
GUYS OMG I have an update. I didn’t wanna walk in here today but something told me I should. So I did…. And IT WAS THERE. Like in the same spot as before and this time it wasn’t attached to the security label thing. But I didn’t realize so I clicked the button for the lady to come unlock it. She goes “oh my god! This was unlocked!” And I was like okay well I want it. And she goes “okay. I have to take it to the register.” And I’m like well I’ll go with you to go pay for it. And she goes “no. I have to take it to the back of the register” and I told her what happened to me last night and she STILL denied me and asked my name to go put it back there.
I walked straight to the line. Thankfully, it was at the register this time and I bought it :)