O2 obstructed view
Hi!!
I’ve been a fan of Ariana for forever but didn’t think going to the tour was possible so didn’t try to get official tickets. I found out I’ll be in London last minute and stayed on the AXS app 24 hours a day for about a week until I gave up and bought viagogo tickets. I was very lucky and also researched how to buy safely and got sent my ticket straight away over to my AXS app. The ticket was advertised as clear view but I’ve been seeing on social media that people in my section / the section right next to it have an extremely obstructed view because of the lighting equipment despite buying clear view tickets.
Just to be clear I did not buy a ticket anywhere near behind the stage, mine is head on facing the stage.
I’m sat in 409 in a middle row, I paid £300 for one ticket. I I’ve seen on social media that the stage, screens and even the ending where ari ascends is potentially obstructed by lighting equipment depending where you are. I reached out to viagogo asking for a replacement ticket but they refused, saying they’ll compensate me if the ticket really is obstructed. They also gave me an email address to contact if I get there and it’s obstructed.
What should I do if I get to my seat and my view is obstructed? I’m planning to reach out to viagogo using the email address they gave me and then head to the customer services desk. I might also try the customer service desk on the lower bowl floor but I don’t know if I can get between the floors, I’ve never been to the o2 before. I’ll try again with the desks after the show starts if they say no the first time since lots of people advise that.
People have said row A-B are fine so I might move to an empty seat if there is one as a last resort once the show starts but I don’t want to get in trouble and I don’t want to be anxious about breaking the rules and getting caught the whole show.
I’m going to be on my own so that might help me with getting moved as I’ll be looking for just one ticket but I’m honestly worried about getting really stressed out trying to speak to customer service.
Has anyone sat in section 409 or 410 the last 3 nights and had an obstructed view? Were you told before buying if you got it from AXS or Ticketmaster? Did you manage to get an upgrade/a new seat that’s not obstructed? Does anyone have any advice on how to get upgraded/moved?
Thank you so much for any replies or advice!! 💞