Card blocked, horrendous support
Hey all
​
A common theme here, my card was blocked with no explanation. I was told to contact support, which I did and a week later I am still unable to use it.
​
I'm a pro+ subscriber, I feel strongly that I should be refunded for this month's subscription, I'm paying for something I cannot use. I've raised a complaint and they closed the case before it was resolved. Surely they legally can't do this?
​
I'm seeking to close my account, I've got quite a bit of money in my wallet, so my question is; what are their obligations and what happens to my cash if I do close my account? Also, what is the typical time period that blocks are resolved by?
​
To finish, they used to be a great disruptor with great support. What the hell happened to them?