Optimum refuses to send proof of promotional term length to me.
In February 2025, I switched my phone service from Verizon to Optimum after being quoted a promotional rate guaranteed for two years.
Last month, well within that two-year period, my phone bill suddenly doubled. When I called, Optimum claimed they had no record of the original two year guarantee. After enough complaining, they finally agreed to restore the lower rate and told me this new promotion would also last for two years.
However, the confirmation email they sent does not mention the length of the promotion. I called again to request written confirmation that the rate is guaranteed for two years, but they refused. Multiple representatives have assured me that their system shows a two year promotion, yet none of them are able to provide any written documentation.
This is unbelievable frustrating. What kind of company is not willing to provide any documentation to their customers about what they agreed to?? Such a scummy business practice. Why would I ever trust them to honor this price when they already guaranteed me a specific rate and then doubled it for no reason?
Just wanted to vent. Fuck Optimum.
Edit: Only 1 day later and I've already received an email saying my promotional price went on "longer than intended" and my next bill will go back to the normal price. WTF??