Turo account restricted over transport reimbursement documentation—has anyone successfully appealed?
I’m helping with a restricted Turo host account and would appreciate advice from anyone who has experienced something similar.
We received an initial quote from an auto transport broker, signed a contract with them, and submitted that quote to Turo for reimbursement. The broker later directed us to another logistics company for carrier information. A separate carrier handled the actual transport.
Turo raised concerns about the reimbursement documentation. We submitted a timeline, communication logs, carrier contacts, and payment confirmations to explain how the companies were connected.
Turo confirmed that the case was escalated for a specialized review, but we’re still waiting for an update.
For clarity, the original document submitted was the broker’s initial quote. I understand that a quote differs from a final invoice or proof of payment, and that distinction needs to be reviewed.
The account has only two cars. One was on an active trip when we last followed up, and the other was already at its location.
Has anyone successfully appealed a restriction involving alleged material misrepresentation or a mismatch between the transport broker and actual carrier? What evidence helped, and how did you escalate when the review stopped getting updates?
We’re trying to resolve this through support before considering a formal notice of dispute.