Buyer claimed dispute via family & friends transactions
I sold an electric item on Facebook Marketplace. The buyer went home. Didn’t message me until a week later asking for 50% refund back because of a cosmetic issue, but the item was fully functional and working properly at the time of the sale.
I clearly told the buyer that there would be no returns. After purchasing it, they opened up the entire unit exposing the wiring, which means there’s now a possibility that they could have damaged or altered it themselves.
They then went straight to Venmo to dispute the payment. Venmo sent me a warning because I used a personal account to sell an item instead of processing the transaction as a purchase. However, the buyer was the one who marked the payment as a payment between friends rather than as a purchase.
Is there still a chance the buyer could get their money back even though they marked the transaction as a payment between friends? It doesn’t seem fair for them to receive a refund after agreeing to the condition of the item, receiving a discount, and then opening up and potentially altering the unit.