u/muztebi16

ORB traders, did you make any money today? It's been choppy today with no clear direction for me. What is your analysis?

TL;DR:

Why do European telcos ghost critical technical tickets on Fridays while the US actually provides 24/7 support? Is it a cultural work-life balance thing, or do enterprise SLAs just work differently over there?

Genuinely trying to understand how technical support and carrier response times work in Europe, or if I am just completely losing my mind here.

Coming from the US, if a critical technical case or network routing issue pops up, even late in the wee, you usually get some sort of triage, an on-call escalation path, or at least a pulse from a tier-2/tier-3 engineer.

But in Europe? It feels like once Friday hits, the entire telecommunications infrastructure collectively clocks out, logs off, and goes to sit at an outdoor café until Monday morning.

I’ve been dealing with a major technical case, and trying to get a meaningful response since Thursday evening into Friday is like pulling teeth. You get handed off to a general customer service desk that has zero technical visibility, only to be told: *"Ah, the network engineering team handles that, but they are out for the weekend. We can escalate this to a ticket for Monday."*

Monday?! If a circuit drops or a complex peering/routing issue happens towards the end of the week, the business is just supposed to bleed out for three days?

Is this purely a cultural difference regarding work-life balance and "right to disconnect" laws (which I totally respect in theory, but execution-wise is brutal for ops), or are enterprise-grade SLAs just structured completely differently over in Europe?

How do European engineering teams actually survive major incidents heading into the weekend without 24/7 technical muscle backing them up?

Or am I just dealing with the wrong providers? Tell me what I'm missing.

We are evaluating vendors for SDWAN replacement, currently on Velocloud. We did a POC on Cisco and Aruba SDWAN and they are a good product with some complexities.

I just did a quick lab for Zscaler Zero Trust SDWAN and I liked it. It's as simple as Velo. We currently use ZIA and ZPA, this looks like a perfect match. Anyone using them? What is your experience like?

Edit:

I am not looking for var's to help me with the solution. I am only looking to hear people's experience with zscaler sdwan.

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