I need advice/ rant?
I’ve been working for this client for about 2 months now and honestly I’m miserable.
Before this, I worked a backend/admin role with no calls honestly preparing charts lang. I found a higher-paying job and I thought this would be my chance to upskill and grow, even though it involved calls.
My co VAs are nice and the provider is soft-spoken, so it’s not really a toxic environment (di natin alam baka may sinasabi iba tungkol saakin). But I feel like I can’t keep up at all.
A huge part of my job involves calling patients to check in, update them, and see how they’re doing. Most of the patients are already in pain or frustrated, so sometimes they can be really rude and instantly turn things on you or blame you for things outside your control.
I’m stressed about saying the right thing on calls, whether I’m saying too much or too little (patient centered si client gustong sinusubo lahat sa pt), whether I should address patient concerns myself or let the doctor handle them, doing notes and reports.
Every day I dread work. I feel like such a mismatch for the team and honestly sometimes I just want them to fire me because I feel like I'm the stupidest person na bat hindi ko ma getsss
At the same time, I dont want to quit because:
- The pay is good, and in this economy may karapatan pa bang mag quit
- My pride honestly hurts at the thought of quitting after only 2 months
I keep telling myself maybe it’ll get better around the 6-month mark, but right now it’s so bad that I cry almost every night after work. I barely have energy left to upskill or try new things because all my mental energy goes into worrying about work and I honestly worry my environment will not get any better than this, that I got lucky.
I'm not sure sa point nitong post, I guess rant na ito and I just want to hear from other VAs or people who switched into more patient-facing/call-heavy roles. Did it eventually get better for you? Or did you realize the role just wasn’t for you and leave? Does that even exist na hindi match sayo? just feeling na wala talaga ako karapatan maging choosey and just take this as a lesson or stepping stone to upskill. Always ko sinasabi sa sarili ko ang swerte ko than others dapat grateful ako.
My friends don’t work yet and none of them are VAs, so I’ve been feeling really isolated in this.