I'm a new Sales Engineer, but don't feel like I'm actually doing Sales Engineer things. Am I doing this wrong?
Edit: I think the title should've been "I'm a new Sales Engineer, but it feels too chill to be true. Am I doing this wrong?" lol
Hi all!
I'm just over 3 months into a new role as a Sales Engineer. I have a few years of experience as a Software Developer before I got this role, and I am super grateful that my company took a chance on me.
Without getting into too much detail about where I work: my company had never had Sales Engineers/technical leaning members of the broader Sales teams before, and relied heavily on members of the product team to join client calls whenever the conversations would become technical in nature.
So, myself and a Senior Sales Engineer with over 10 years of experience as an SE were hired a few months ago. The Senior SE has been amazing at showing me the general ropes of being an SE, and together we've created a ton of internal and external documentation, established better cross functional workflows, and generally have been a technical source of knowledge for the AE's and sales teams in addition to being on client calls.
I will say that we've been told already that we've made a huge impact which feels great, but overall my days/weeks are generally quite chill and I can't help but wonder that I'm doing this wrong? (I'm not complaining about the chill workdays but at the same time I want to make sure I'm doing everything I can)
Typically my workdays/weeks consist of AE's reaching out and asking for support on a call, me doing an hour or two of research for what the client use case for our product(s) is, hopping on a call with the AE and client to explore use cases and showcase some demos of our various offerings, and then afterwards taking time to write a follow up email with sort of a "quick-start" guide for the client's specific use case.
Additionally, the other SE and I have been working on creating demo's showcasing the various products and their value, as well as hosting internal enablement sessions to further educate the broader sales teams on all of the offerings we have. It seems a bit too good and chill to be true?
I'm probably on 4-5 client calls a week, if that helps, with various AE's.
Any advice/guidance would be greatly appreciated, thank you!