u/n0tcielle

Hi everyone,
I really need your help. If anyone was at the Matcha Fest event last Saturday, August 15, between 3:00 PM and 4:00 PM and happened to see my phone, please contact me immediately.

It is an iPhone 17 Pro Max in Cosmic Orange with a blush blue and pink case.

Here is what happened:

- The only line I stood in was for Hoshi House. The last thing I remember doing was taking a photo of my drink after claiming it.
- I then found a seat in front of Acay (near the trash bins) and realized I didn't have a straw.
- I walked back to the stall to get one, but I honestly can't recall if I was holding my phone at that point.

The phone is still ringing when called, but the last location update on Find My was on Saturday morning at 8:00 AM before I left my place in Mandaluyong.

I have already reached out to the SM Customer Relations Section (CRS) and the event organizer (Matchanese). I also filed a police report to request CCTV access, but SM Admin is taking a long time to respond. While I understand the Data Privacy Act, the delay is critical—checking the footage promptly could help trace who picked up the phone.

I almost didn't go because of how overcrowded it was, and now I really regret pushing through due to the chaotic, overlapping lines.

I hope this reaches the right people. To Matchanese and SM Management, I urgently request the following assistance:

Matchanese (Organizers): Please post a missing item announcement on your official social media pages, directly check with the staff at Hoshi House and Acai, and assign your safety/liaison team to help escalate this with SM Security.

SM Management & Security: Please expedite the internal CCTV review in coordination with the police, verify your central Lost & Found logs, and check with the security guards and janitorial personnel assigned to the Acai/trash bin area during the 3:00–4:00 PM shift.

Any assistance or leads would mean so much. Thank you!