u/n4tti3

I purchased a ticket to a concert yesterday in September of 2025 - 10 months ago. u/SeatGeek says you will have your ticket at least one day before the concert. I did not receive my ticket the day before, so I began to attempt to contact their support team. They ensured me that the ticket would be transferred to me before the event, that sometimes you may not get the tickets until the day of.

By the morning of the concert, I still did not have access to my ticket after driving 8 hours to the concert destination and paying for accommodations, so I began the support process again as soon as their support hours started, at 8AM my time. I spent 12 hours trying to gain access to my ticket to no avail. The support chat was insanely unhelpful, I actually got more answers from the initial AI chat bot than the actual human support employee. 3 hours before the concert I called their support line to try to get any information about my ticket, and I was met with the same type of communication. Not only were they not helpful, they called me the wrong name several times. They also told me they would 'make sure I was at the concert tonight.' They claimed they were going to contact the seller and call me back, they never called me back. I called back an hour before the show and was on hold for two hours.

Support chat never responded to me, I received no information or solution, I was not offered replacement tickets or a refund, I was just left there to deal with it after missing a highly anticipated AND EXPENSIVE event. After the two hour hold, I was put into contact with another support team member who finally was actually able to give me information on the situation. The only offer I received in form of a refund was an offer to refund only the ticket price, no extra fees, and a 20% discount on my next purchase. They have a 'Ticket Guarantee' where they claim every ticket is protected: "Have your tickets in hand before you get there. Get support when you need it most." I did not receive ANY support, and I did not have my ticket in hand at all, and was not given the opportunity to get a replacement ticket, as they only replace tickets for the same day event. Everyone should avoid purchasing tickets through this company.

I purchased tickets to the 6/26 concert in Austin for the Eternal Sunshine tour in September of 2025. u/SeatGeek says you will have your ticket at least one day before the concert. I did not receive my ticket the day before, so I began to attempt to contact their support team. They ensured me that the ticket would be transferred to me before the event, that sometimes you may not get the tickets until the day of.

By the morning of the concert, I still did not have access to my ticket after driving 8 hours to the concert destination and paying for accommodations, so I began the support process again as soon as their support hours started, at 8AM my time. I spent 12 hours trying to gain access to my ticket to no avail. The support chat was insanely unhelpful, I actually got more answers from the initial AI chat bot than the actual human support employee. 3 hours before the concert I called their support line to try to get any information about my ticket, and I was met with the same type of communication. Not only were they not helpful, they called me the wrong name several times. They also told me they would 'make sure I was at the concert tonight.' They claimed they were going to contact the seller and call me back, they never called me back. I called back an hour before the show and was on hold for two hours.

Support chat never responded to me, I received no information or solution, I was not offered replacement tickets or a refund, I was just left there to deal with it after missing a highly anticipated AND EXPENSIVE event. After the two hour hold, I was put into contact with another support team member who finally was actually able to give me information on the situation. The only offer I received in form of a refund was an offer to refund only the ticket price, no extra fees, and a 20% discount on my next purchase. They have a 'Ticket Guarantee' where they claim every ticket is protected: "Have your tickets in hand before you get there. Get support when you need it most." I did not receive ANY support, and I did not have my ticket in hand at all, and was not given the opportunity to get a replacement ticket, as they only replace tickets for the same day event. Everyone should avoid purchasing tickets through this company.

If you purchased your Ariana ticket through u/SeatGeek for a future date, I would suggest to attempt to get into contact with someone to make sure you actually have a valid ticket before wasting your time and money like I did.