u/nano-nano-sir

I’m having trouble connecting a new Eight Sleep Pod 5 to my eero Pro 6E mesh network. My gateway eero Pro 6E is in the back house, and a second eero Pro 6E in the bedroom/front house provides a strong connection there. Phones connect to the internet through the bedroom eero without any problem.

The Pod 5 enters pairing mode (blue light), the Eight Sleep app detects it, but setup stops at “Connecting online.” The Pod also does not appear as a connected device in the eero app.

I’ve already tried:

• Using the regular eero Wi-Fi network instead of Guest
• Temporarily pausing 5 GHz/6 GHz so only 2.4 GHz is available
• Confirming that the bedroom eero Pro 6E has a good internet connection

Has anyone had this specific Pod 5/eero Pro 6E issue, and what fixed it?