Ps5 games and apps unresponsive on starting screen
Hello everybody, tried calling PlayStation support this morning for help after going through the chat support and it said they were closed…
Anyways yesterday my ps5 started to do something weird. Any time I open up a game or another video app, once it’s open the system stops responding to my controller. The controller works fine on the PlayStation Home Screen and to scroll and select apps from there but once the app is opened it stops working. For example a game will show the “press any/start button” prompt and will not respond to my pressing anything on my controller.
I have tried resetting the controller, deleting and downloading the games/apps, and have tried to reboot the system in safe mode but when I do that the controller will not turn on when connected with the usb cable provided by PlayStation. So I am unable to do anything in safe mode either.
Does anyone have any ideas that could help?