Customer tried to trick me, then admitted to it and then laughed about it like it's fun
We sell clothes for kids, and customer brought a standard wool undershirt to the cash register. We have these same ones every fall, with some minor changes depending on what the higher ups think. She said she received it as a gift and needed to exchange it for a size bigger. No problem.
She didn't have a receipt. She said the person who gifted it didn't include a gift receipt. I ask if the person who gifted it to her might have registered the purchase under a membership, and she said no. I tell her I'm sorry but I need some proof of purchase, and offer all the alternatives we have.
She stands there for a second, then leans over the register like we're being conspiratorial. Then she says "what if I told you... That I bought this last year? So it's way past the return window." She's smiling.
I said "then you can't return it anyway" and she laughs and says "damn, he just grows so fast I thought I'd pull a fast one. Oh well, worth the try, right?"
And the whole time I'm like why do you think we are buddies. You're trying to fuck me over and you're acting like a friend caught you trying to set up a surprise party for them. What you're doing is fucking wrong, dude, why are you smiling and laughing about it. Be ashamed. Have the decency to be ashamed at least.