u/niftythrify

Purchased my mom the Galaxy A26 from Walmart, mailed it to her thinking setup would be easy. I have easily spent 8 hrs with customer service trying to troubleshoot why this phone won't work. I was told by one agent the transfer pin was incorrect. Called Verizon got a new pin, still doesn't work. Another agent told me I have a bad sim card, bought a new sim card and it still doesn't work. I was told they would call me for a resolution no one called. I was told the issue was escalated and I would have an email in 24 hrs, still no email. I'm at my wits end. We checked the apn, factory reset, network reset, several phone restarts. My mother is a nursing facility and Walmart will only do an in person return which I don't live near her and can't do. Customer service is the worst.

My facility has two providers that have most of their encounters at 48 minutes. I will see encounters with a cough, cold, etc and high time documented and it makes me raise an eyebrow.

I escalated my concerns to the supervisor and auditor. I was told we cannot question the time spent by a provider as coders but that it would be on insurance to catch on to a provider having all high mdms and investigating that way. Is that how it actually works? How frequently does that happen?