I use horsetail as sandpaper and I am almost out of my dried stock of it. I’d love to grow my own if there’s anyone that’s willing to divide some of theirs. I also have a prolific garden and could offer up a plant in return. Or perhaps to repair some broken pottery for you. Anyways, here’s hoping!
Hi! I’m looking for guidance from those of you that have broken items shipped to you for repair. I’ve had a few sent to me in the last year and no issue until a couple of days ago…
FedEx is telling me they have determined a package is undeliverable to me. They told me over the phone they marked the item to be disposed of because the object is broken…
To which I almost blacked out for a second and had to dig deep to not let out a scream or throw my phone across the room. How is that their call to make without speaking with the shipper and/or recipient?
I’ve spoken with a customer service rep every day since they put an exception on it, so 3 times now. The package is here in my city so we’re down to the last mile.
I’ve been clear that “yes I am aware it’s broken. I am fixing it for the shipper. Please deliver it to me” and those notes must vaporize because the warehouse sent me a note this morning letting me know they inspected the package and have made the call that it’s not deliverable. So when I called yet again that’s when the rep told me its going to be throw away.
I say all this to ask… have you either had this happen before and were you able to get the package in the end? And more importantly how do you mitigate or prevent this from happening when someone mails you a package with a broken item for repair. Besides insulating well so it doesn’t sound broken, do you have them write notes on the outside or inside of the box? Say any special words at the service counter rep? Are certain carriers better than others in your experience? This particular person is shipping from Canada (I am in the US) and opted to use FedEx. Everything has been fine until now, but trying to communicate and get to a resolution has turned into a good old-fashioned idiot parade.
Ok thanks for listening and I’m all ears for any helpful advice. In the meantime I’m waiting for FedEx to call me (I’m 50/50 that they actually do because my spirits are a bit low due to said idiot parade). I’m also sitting on my porch and I swear if I see a FedEx truck drive by I am going to chase it down and see if that driver can be of any help (can you tell I’m desperate?)
TLDR: what instructions do you give to people shipping you broken items for repair to ensure there are no hiccups along the way?
Incl a pic of a cup I recently repaired and my tuxedo named Nigel (who is wondering why I am so wound up this morning)