anyone ever try to cancel their service?
We set up an account for my elderly mother’s home 11 years ago. Today I have been trying to call to cancel because my mom has dementia and hasn’t been able to use the system for some time now.
I was on the phone for 2 hours and when they told me my mother would be charged $100 for a cancellation fee I lost it. The contract we had, had expired years before so they tried to go that route. How does a company get away with these tactics? I tried removing the credit card off the account and they restrict you from making any changes. I would advise anyone never to do business with this sleazy organization. I read if I put in a complaint with the BBB I might get some assistance. It’s very sad that it has to go to those extremes to get this resolved.