Issues with seller
Hi everyone. So I had ordered a veitchii from TidalTropicals about a month ago and the plant was advertised as being a juvenile plant in a 4" pot. After reaching out to the seller twice about when I could expect my order they finally sent it on June 16th. I paid for 3 day shipping and it arrived June 22nd (carriers fault, not theirs). When I opened the box I received a small 1" plug in a 4" pot and the plant was totally dead. I reached out to the seller and they issued a partial refund. When I asked why it was partial they said that they only had to refund the price of the plant and that most sellers would not even issue me one. They also said it was my fault for not getting upgraded shipping. I reached out to support for a full refund and they are having me file a claim because the carrier delayed shipping. They aren't acknowledging the dead or misrepresented plant. Does anyone have any experience with something like this? And am I being completely unreasonable? I want to continue using the app but I'm tempted to dispute this with my credit card company and I've heard Palm Street does not take kindly to disputes. I just wanted a full refund as I paid more for shipping than for the actual plant. Sorry for the rant I'm just at a bit of a loss because I've only ever had good experiences prior to this.