Globe Postpaid asking me to pay the full outstanding balance despite 2 years of payments — what can I do?
Hi everyone! I need your help or advice on what I can do next.
I availed of a 3-year Globe Postpaid plan with a device through my previous company, I believe around December 2022. I was able to pay for it for around 2 years, although hindi always consistent because there were months na delayed yung payment since naka-base ako sa payday namin. But overall, I believe I had already paid for approximately 2 years of the contract.
Then in 2024, I lost my job and, basically, a lot of things went downhill financially. Around the same time, nawala rin yung phone ko (I either misplaced it or it was stolen—I honestly can’t remember anymore), so I had no way of accessing my account or properly contacting Globe.
Luckily, with the help of a friend, I was eventually able to recover access to my email. However, by then, my GlobeOne account was already closed, so I couldn’t access my account anymore to check my balance, make payments, or even try to have the service reinstated.
I actually tried reaching out to Globe around April 2024, but unfortunately, I didn’t receive any response.
Then today, I received an email regarding my outstanding balance. I checked the details, and what surprised me is that it appears that none of the payments I made for those two years were reflected in the balance.
I’m honestly not sure what to do at this point because they’re asking me to settle the entire amount in one payment by August 19, 2026.
I still have records/proof of some, if not all, of my previous payments, but I don’t know what the proper process is for disputing the balance or requesting a complete payment history/account reconciliation.
Has anyone experienced something similar with Globe Postpaid? What would be the best next step? Should I request a detailed Statement of Account/payment history first, or is there a specific department I should contact for this?
Any advice would really help. Thank you!