Chexy support is absolutely horrible!
Sorry, but I need to rant a little.
I changed my rent payment from one card to another several days before the charge last month, but Chexy still charged the old card. I contacted support and they fixed it the same day, so I assumed the issue was actually fixed.
Nope. It happened again this month!!
I messaged support multiple times and got no response. I was worried that once the charge went through, they’d refuse to reverse it. Eventually I emailed the same support address from last month and got this response:
“Due to high volumes, reaching out to support cannot guarantee voids. Unfortunately, we are not able to reverse this charge at this time.”
Like… this isn’t even a void request. You charged the wrong card after I had already changed it days in advance.
I’ve been using Chexy since 2024, but their support has always been hit or miss. This time, I’m honestly pretty frustrated!