BedJet Customer Service Unresponsive
Hello,
I have been trying to get in touch with BedJet customer service since last week. We returned one of two new unopened BedJet units with a provided UPS label and RMA number. It was returned before the 60 day trial period and we spoke with a representative via online chat on July 30th, 2026 who provided us with the label. This unit was purchased through the Good Morning America deal.
We returned the unit soon after and it was DELIVERED to BedJet's return facility on August 4th, 2026. We have been in the dark and have not received a refund.
We have reached out multiple times throughout the week via online chat and via customer service email providing all supporting documentation: our order number, RMA number and UPS tracking number. All we received back were automated responses acknowledging our emails.
We just tried calling the customer service phone number during business hours and waited on hold for over 25 minutes with no response.
Please contact me as soon as possible so this matter can be resolved. It has been OVER 2 weeks since the returned unit was delivered and accepted by BedJet.
Thank you.