StubHub sold me non-transferable FIFA World Cup tickets. What are my options?
I bought FIFA World Cup 2026 tickets through StubHub with the intention of reselling them later if I couldn't attend.
After the tickets were delivered to my FIFA account, I discovered they were Guest Assignment tickets rather than fully transferable tickets. The Send button in the FIFA Tickets app is void, meaning I cannot transfer the tickets to another person myself.
This restriction was never disclosed in the StubHub listing before I purchased the tickets. If I had known they were non-transferable, I would never have bought them.
Now I'm stuck with expensive tickets that I can't freely transfer or resell in the normal way.
Has anyone else experienced this with FIFA tickets purchased on StubHub?
Were you able to get a refund or chargeback?
Is StubHub allowed to sell tickets with undisclosed transfer restrictions?
Am i covered by the Fan Protection Guarantee in this case? what do I say say to the StubHub customer care so that I can get the refund?
Are there any options I should pursue?
Any advice or similar experiences would be greatly appreciated.