u/nyang_9

I logged into polycam and got a basic subscription. I took a bunch of 3D scan captures in the span of time between a couple weeks ago to a few days ago. Today a majority of those scans are not visible on my app anymore. I haven't deleted the app in this period of time or logged out. I tried logging out and logging back in now but it didn't help. Even my notifications don't show any sign of the missing scans, only the ones still visible are showing up. My basic subscription is still active for a few more days. These are really important and I can not figure out what has gone wrong. I have written to support but was wondering if anyone knows the problem and the solution?