Ticketransfer nightmare
I purchased tickets to Noah Kahan and they are finally viewable today, the show is tomorrow. I purchased three tickets originally via StubHub, and one person can no longer go, so I am selling one ticket. I sold it via StubHub and when I went to transfer them, I cannot do so without sending all three tickets because they’re only viewable in ticketransfer. I have called Customer Service three separate times because the phone call keeps getting “dropped”. The first time I was advised to contact the buyer of the single ticket directly, and I was sent an email with his phone number in order to reach out to him. This has to be a violation of privacy and a huge security concern as I’m attending the show with a minor child. Their advice was to meet him out front of the venue and scan the barcode so he can get in. The second person said they could work on splitting the URL into three different URLs so we’d have three different tickets. That call was dropped. The third person picked up on there and attempted to split them, but was unable to do so because of the strict non transfer ticket rule. Oddly enough i am selling for below face value. Now they’re reaching out to the original seller from whom I purchased the three tickets to see if that person can deliver the tickets in a different way. But there’s no guarantee that that can happen or that they will respond. I am beyond frustrated because I’m on the hook for this ticket if I can’t deliver it. I’m wondering if anybody has any experience in dealing with this?