u/oozylordTheSecond

Posted to the carvana sub but mods auto deleted so I thought I’d ask here. I know it’s not really the right sub so feel free to delete.

Planning to go on a roughly 400 mile round road trip during the 7 day return window (ikik bad idea but it’s just how everything is playing out). Total miles will likely be closer to 500 miles if I decide to return the vehicle at the end of the week. I know I’ll be charged $1 per mile over 400, but are they able to refuse the return if it’s over 400 miles? I read the return policy and it said something like “if Carvana *still* accepts the return, any mile over 400 miles will be charged at a rate of $1 per mile.” Or something like that. Point being, the language was a little vague and it almost sounds like driving over 400 miles gives them a valid reason to not accept a return. Anyone know? I’m okay being charged the $1 per mile, just want to make sure they’ll still accept the return.

Started the purchase process for a 2016 gti about a week ago. Wanted to trade in my vehicle which is under my father’s name. I work in a Maryland dealership so I know for a fact that the trade in vehicle doesn’t need to be titled to the same person buying the new vehicle, at least according to Maryland law.

The process started out smoothly on the app. Then the system noticed the trade in vehicle wasn’t under my name so it asked for my father’s ID, which we provided. Great. The next day I get a call from a verification department representative who told me they aren’t able to verify/move forward with the purchase because my name isn’t on the trade in vehicle. So I confirmed with my dealership’s F&I manager that Maryland law permits it, which means it’s a Carvana policy.

So I called back for clarification. After about 20 minutes talking to a guy reading ai responses, I get in touch with the transfers department. That person tells me it’s not a problem and there’s no such restriction. Awesome.

The next day, I get a call again from the verification department saying it won’t work. Eventually talk to a supervisor who just says they aren’t able to verify the purchase because their system won’t let them. Whatever, it’s only a $40 tax credit versus just selling the vehicle, so I agree to sell the vehicle instead. Then find out that I have to schedule the selling of the vehicle on a different day than my purchase. That won’t work, so I ask if they can just manually bypass the system and schedule an appointment same day so I don’t have to drive to the pickup location twice. They tell me they can’t, and that I need to schedule the purchase/sale for three days later when they have another slot open.

And now they want my dad to electronically sign the title before the sale can be verified.

What is wrong with this dealership? Every person I spoke to simply asked their ai chatbot what they can do. I got multiple conflicting answers, and eventually they just refused to do the trade in even though it is 100% legal in Maryland despite the guy telling me it’s not. Something about being a mostly online dealership. Sure. And a supervisor can’t manually make an appointment? Seriously? They have the same power that I have on the app? What are they useful for then? Absolutely ridiculous levels of incompetence throughout the company.

TLDR: tried to trade in my father’s vehicle in Maryland. Was told multiple conflicting accounts of the Maryland law regarding such transactions, and ended up not being able to trade in the vehicle even though it is completely legal in Maryland and very common. Also, all the reps I spoke to know nothing and simply ask an ai chatbot while I’m talking to them, and they can’t even manually set up a sale/purchase appointment without me doing it through the app. Total incompetence.