u/oracular_tolftacular

Love this watch

So I dropped my watch. And it started making the sound you can hear in this video, so I sent it into the authorized repair shop to get repaired, and paid them $425 to do so. But after weeks of waiting, when I got the watch back, it was still making the knocking sound. So I emailed them saying they didn’t fix the problem, it’s still running poorly and making a knocking sound. They had me send it back to them, and all they did was place it on a timegrapher and send it back before even emailing me to tell me that I just needed to wind the watch.

I’m not a watchmaker, but my basic understanding of how they work tells me that this is not a good sound. Im convinced they didn’t even disassemble the movement and inspect it because I feel like, if this is not a desirable noise, it would be easily caught.

EDIT - I’m realizing that the audio was pretty poorly compressed when posting this, but here is the iCloud link to the original video: https://www.icloud.com/iclouddrive/04dL5h9YMlcIZ5DZZXLb04M6A#IMG%5F4702

Received some official recommendation from a watchmaker after getting some repairs done (authorized service center for my watch, which, as the title suggests, has an ETA 2824-2 movement). It says to wind it 20-30x before wearing it, but I read on Reddit and other forums that this is ill-advised for these movements. I wear the watch daily, and won’t want to prematurely wear out the movement.

Any suggestions appreciated. Needless to say I’m not a watchmaker.