u/osualum99

We are new to att fiber but have been att wireless customers for over 25 years (multiple acquisitions). Our fiber was installed incorrectly and now doesn’t connect to a terminal and won’t work. It has been days with the runaround from multiple folks on the phone. Today they offered me a $3 credit! I need service and can’t get anyone to commit to a next appointment to add the terminal in our yard as the original contractors should have done. It seems we are SOL and desperately need to reach someone to help us. We’ve been kind to everyone and pleaded for help from anyone who will listen. What else can we do?