Longtime Boost Customer but probably leaving
Every single person at boost gives me different information. I'd avoid talking to anyone who works at boost including. Regular customer service people, people in the store or the two supervisors I spoke to who contradicted each other. Every single person I spoke to yesterday (5 in all) said everyone else I talked to was either giving me bad info or straight up lying to me. I constantly get offers text to me and one was a 49.99 pixel 10a as an upgrade offer. So I went to see about it online but couldn't find it, so I called and was told that those are only in store so I'd have to go to the store as they are independently operated. So I go to the store and ask the guy if they have this deal on my phone and he assures me they do and at checkout they give me the total of 177 dollars which is almost 4 times the deal amount. So I ask what the charged are and he says 49 for phone, 35 for activation, 10 for the Sim card and 66 for tax. I say I'm good and turn around to walk out but stop and say "wait that doesnt add up" so he says he'll pull it up and he says oh you're not getting the 49.99 offer your online account says you only have the 99 offer. I say that's the online offer and he tells me that's the only offer they give out. Then I point out that it doesn't add up either because that would be over 200 if the phone was 99 and he says that's how the computer adds it up and I leave. So when I get home I log onto my computer and bring up the 99 dollar phone and go to check out and it totals me at 121 and change to pay today which is fine so I try to cash out but it says payment processing and just stops and won't let me do anything. So I call and talk to someone who says it will add 30 dollars a month to my bill. I said the two other people told me 10 (I pay 80 a month for two $50 unlimited lines but get a discount for autopay and was told by two separate people that I'd have to sign up for the new unlimited plan which would bring my new bill for one upgraded line to $90 a month) Now Im told it will bring my bill up to $110 a month which isn't really worth it because I'd pay more than the phone is worth msrp in the first year. I ask to speak to s supervisor who also starts suggesting I finance the phone so I can keep my $80 bill and she asks for my ssn. I ask if she is about to do a hard credit check bc I don't want my score dinged as I am moving in a month. She cannot answer me. Then the call is mysteriously dropped. At this point I've wasted 4 hours of my day off with boost and only have the beginnings of a migraine to show for it. I log into the app today which gives me the same price as the web page but when I go to checkout the same thing happens. The people on the phone cannot help me, and only say conflicting things same as the people in the store and you cannot avoid either because neither the web page nor the app work properly. So now I'm shopping for a new cell service provider that isn't a maze of headaches and conflicting info and won't make me upgrade my unlimited plan to a new unlimited plan that doesn't offer anything more but will cost me a little to a lot more just to upgrade my phone as a thanks for being a loyal customer who has paid on time all the time for the past 6 years.