u/papadoc55

Quick question for anyone who has had to send their Kobtrol S series keyboard in for warranty replacement/repair. How long does that process usually last?

I imagine their running very thin organizationally right now - especially in non revenue generating departments like Warranty repair... But the lack of communication is maddening.

I got a B stock unit from Reverb NI store as a gift from my work and had it for all of 2 days before noticing an issue (3 specific keys just did not work).

Reached out with issue April 22. Finally they Opened a ticket April 29, and i shipped the unit on April 30th and they received it May 4th.

I emailed them to see if they'd received it and they said yes, sending you a replacement tomorrow and you will receive an email with shipping details... That was May 11. I emailed on May 14 advising I hadn't seen anything. Today is May 18 and no response.... No keyboard.

I'm new to NI, and fell in love with the VST catalog, the Maschine mk3 and for the two days I had it... LOVE the S49 mk3. Just frustrated I guess and needed to vent/ask the group if this is par for the course.

Been playing for over a year but for the first 8 months only in small 20 to 30 minute intervals. Was terrible. Finally figured some things out and got the sword... got to the first boss and was quickly dispatched. Ever since, I feel like I cant get powered up enough to put up much of a fight against the boss... best gun I've found since was maybe a level 3? Should I just start over? Am I just terrible? I switched my jump to a shoulder trigger and that has helped, but it seems I just cant get strong enough to outcast the c--t at the end of the first biodome.

Housemarque is my favorite studio... Super Stardust to Resogun and now Returnal have all been my most played games and I will be getting Saros, but was hoping to finally see the second buodome at some point before moving on.