u/paradoxical_pope

▲ 3 r/Hue

One Hue bulb suddenly refuses to turn off/on properly, anyone else run into this?

Been running 9 Philips Hue bulbs around the house for years with zero issues. Usually control them through Google Assistant and the Hue app, same as always.

A few days ago I told Google to turn off the lights and 8 of the 9 turned off fine. The 9th one stayed on. Hue app showed it as "off" but the bulb was clearly still lit.

The only way to turn it off is physically flipping the wall switch. But once I do that, the bulb just stops responding completely. The app still finds it and I can control it (shows reachable, toggling works fine in the app), but the actual bulb doesn't turn on or react to anything.

Weirdly, it did work once, I left it powered on for a while and it randomly "woke up" and responded to a command. Since then it's back to ignoring everything.

Tried deleting it and re-adding it in the app, no change. Tried a factory reset (flipping the switch on/off 5-6 times quickly), also no change, doesn't even flash.

Everything else in the house (other 8 bulbs, bridge, network) is working totally normally, so it really seems isolated to this one bulb.

Anyone dealt with this before? Trying to figure out if this is a known failure mode or if I've got a dud on my hands.

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u/paradoxical_pope — 3 days ago