u/pattyd14

I have reached out to support several times as they moved me to the 1Gig plan which advertises symmetrical 1000mbps upload and download speeds, however they seem to have put me on a plan that is actually 100mbps upload, when I was previously on a 300mbps upload plan.

Not only did the support agent confirm that they were moving me to a plan with 1000mbps symmetrical speeds, but this is also visible on their website for my address and also in my account upgrade offers page (for both the new and my current 1Gig plan offers at my address).

Every time I contact support about this mistake they tell me something different and disconnect me. The most recent agent said to go switch to the XB10 router at the Xfinity store and that they opened an internal ticket. However, I feel that the previous agent put me on the wrong plan and lied about the symmetrical speeds since on the my plan page, I see 100mbps upload instead of the 1000mbps that shows elsewhere (like my offers page “current plan”).

I am so sick of talking to xfinity and hoping support here can get this sorted. I would at least like to get the 300mbps upload speed back if symmetrical is unavailable.

My team has started leaning into AI Gateway to consolidate our AI workflows onto one platform. We liked the idea of the combo of BYOK and Unified Billing. This seemed like a great production fit to open up access to other models while still using our dedicated provider accounts, all in one place.

Unfortunately AI Gateway keeps letting us down and we cannot fully trust it as a production solution. Models randomly return 500 errors from cloudflare with no rhyme or reason, and absolutely no status updates from cloudflare. This even occurs for BYOK models every now and then.

They are actively ignoring our tickets for 24+ hours while CF models critical to our workflows are down. We can’t even get an explanation for these random errors. One extremely popular (and critical to us) model has now been down for over a week with no reply from support and no status page incident.

This also isn’t an issue with our specific implementation - the curl examples on the Cloudflare model page also throw 500 errors during these outages.

This has become way too common (after only using AI gateway for a month), and we are ready to look elsewhere. It’s a shame as Cloudflare’s other offerings are quite good and we would love to keep everything on their platform, but the AI Gateway stability and lack of support are just making it a huge risk at this point.

Sorry for the rant. If anyone has an actual helpful contact at Cloudflare that would be great. Support tickets and live chat are yielding us nothing which is also a bit shocking (we are a Business customer, not enterprise, so I shouldn’t be extremely surprised).