Booking.com won't address a hacked account and fraud!
I have used Booking.com quite successfully for many years, but recently learned that they absolutely no longer care about their customers, even one who has given them so much business over the years. My account was hacked and my credit card used to make a fraudulent reservation. After 4 phone calls (wherein it's quite difficult to speak to a real person), multiple messages sent in a variety of modes, and supplying them with several documents, I heard nothing. Finally, I wrote a detailed email to multiple Booking.com executives, detailing the security breach, the fraudulent charge, my frustration with customer service, and my plans to report their inaction if they wouldn't resolve the issue. I heard back from them almost immediately, but then a few days later, they replied that they found no evidence of fraud and would not refund my money, nor remove the reservation from my bookings. Just horrible! I'm sad that I won't be able to use Booking.com any longer. You may choose to use them, but rest assured, if something goes wrong - including a security breach - you will NOT be able to rely upon them.