YouFibre upgrade to You8000 continues to frustrate me
I've had numerous issues with this upgrade, firstly I was told it should just work and it didn't and had to get an engineer out.
The engineer arrived and swapped out the ONT, speed tests via my unifi hardware were showing 2.5gbit down and 7gbit up. I was told the issue is my hardware. The engineer did not have any hardware with him that could test the speeds. I let the engineer leave, he was as useful as a chocolate fireguard.
I realised the engineer never left me with a YouFibre router so I got on to support who have sent one out, it arrived but the seals on the box were already open......strange. I connected the router to the ONT and then the unifi hardware to the router, speed tests were even worse. I then removed the unifi gear and stuck my PC straight into the router but again performance was awful. I thought maybe it would settle down but my son started to complain that gaming was impossible after I changed stuff. Jumped on my PC to find packet loss was 25%+.
I have since removed the YouFibre router and gone back to my unifi hardware where speed tests have gone back to pre-YouFibre router.
I have raised a support request but based on everyone elses feedback, I hold no hope. As part of my support request I have requested an engineer to attend with hardware that can successfully test the ONT to the speeds advertised and then I will be happy........wonder if this will happen?!